---
title: "Loans & Requests tabs don’t appear in portal's My account Page"
canonical: "https://support.soutron.net/space/KNOW/494141441/Loans%20%26%20Requests%20tabs%20don%E2%80%99t%20appear%20in%20portal's%20My%20account%20Page"
format: markdown
---
## \uD83E\uDD14 Problem

Some users can’t see the Loans tab and the Request tab in the **My account page** on portal. As a result they can’t see the status of their loans & requests. 

![image-20240423-062621.png](media://55f45bf7-7788-4dbe-8680-151c32d33ee7)

## \uD83C\uDF31 Solution

There are a few cases to be checked. They are listed below:

1. The first thing to check is ensuring **Allow requests** is enabled for the system. Enable this under <span style="color: #ff5630">**System & Database Settings> System Configuration > Loans & Requests **</span>**Tab.**

![image-20240423-102017.png](media://ab866d9a-4d46-4e5d-bb92-b9769aaae522)

2. The next thing to check is the access permission allows Loans & requests near the top. This must be turned on so the users can access loans & requests tab.

![image-20240423-063404.png](media://5138d44c-7746-473c-b626-3a4065f5cbe5)

3. There is one more setting to be enabled in access permission. At least one of the record type, that is allowed in that access permission, needs Loans and request to be allowed for that record type.

![image-20240423-064825.png](media://2e572d15-be69-4d13-abe8-501d23f1ee40)

4. Ensure at least one library for each office has allow request collection/send allowed. Go to <span style="color: #ff5630">**System Management> Infrastructure Maintenance> Libraries > Office> Library**</span>


![image-20240423-064122.png](media://ab03a2ee-fdc0-433c-bb76-a954e3695048)

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