---
title: "Searching - Troubleshooting"
canonical: "https://support.soutron.net/space/HG/3279453/Searching%20-%20Troubleshooting"
format: markdown
---
# Contents

[Search results](#Search%20results)

[Book Cover images](#Book_Cover_images)

[Apostrophes](https://documentation.soutron.net/display/HG/Searching+-+Troubleshooting#Apostrophes)

# [Search results](#)

### [When searching in All Fields, I do not see the records I expect](#)

[This may be because:](#)

- [not all of the fields may have been included in the ](#)[All Fields search](https://soutron.atlassian.net/wiki/spaces/HG/pages/3278311)
- the records you are looking for may not have been [published](https://soutron.atlassian.net/wiki/spaces/HG/pages/3278683)
- the security settings that have been applied do not allow the records to be returned in the results

### The option to add records to the basket is missing from the Actions menu

This may be because:

- the [Access Permission](https://soutron.atlassian.net/wiki/spaces/HG/pages/3277952) that has been used to log in does not allow this function

### The list of copies is not displayed underneath the full record

This may be because:

- this option has not been set up in [OPAC Maintenance](https://soutron.atlassian.net/wiki/spaces/HG/pages/3279383)
- the [Access Permission](https://soutron.atlassian.net/wiki/spaces/HG/pages/3277952) that has been used to log in does not allow this function

### I am not seeing any records from a new [Record Type](https://soutron.atlassian.net/wiki/spaces/HG/pages/3279180)

This is because the [security profile](https://soutron.atlassian.net/wiki/spaces/HG/pages/3278418) for Administrative staff (and possibly End Users and Guests) has not been set to include this new Record Type

# Book Cover images

### Book cover images are not displaying

This may be because:

- there is no image available via Google
- the Book Cover field has not been added to the [Record Type](https://soutron.atlassian.net/wiki/spaces/HG/pages/3277986)
- if the record was created using [auto cataloguing](https://soutron.atlassian.net/wiki/spaces/HG/pages/3278477), the ISBN may have imported with additional text such as (pbk) and therefore the ISBN number is not recognised when passed to the image service that provides the Book cover

### The image being displayed is not the right one

This may be because:

- the ISBN entered into the record is incorrect
- if using Google, try switching to [Amazon](https://soutron.atlassian.net/wiki/spaces/HG/pages/3278793) if this licence is allowed

# Apostrophes

### Searching for words with and without apostrophes returns different results

By means of an example, Microsoft SQL Server will return different results when searching for “Spons” as apposed to “Spon’s”.

For regular English words it does not matter if you enter a singular, plural or possessive word. The word “Spon” is not a regular word (i,e, a word not commonly found in the dictionary), as it is probably a name.  So, MS Full Text Search, uses the following rules:

1. Enter single possessive-> find single/single possessive
2. Enter plural->find single/plural/plural possessive
3. Enter single-> find single.

It, therefore, uses very simple rules for non regular words.