---
title: "Using Self Issue - Renewals"
canonical: "https://support.soutron.net/space/HG/3279067/Using%20Self%20Issue%20-%20Renewals"
format: markdown
---
This section describes how End Users may use the Self Issue function to Renew items directly in the application.


> ⚠️ *Note that the Renewals option is enabled in**[System Configuration Maintenance](https://soutron.atlassian.net/wiki/spaces/HG/pages/3279473)**.*

---


The Self Issue screen displays as follows:

![image](media://d2a96c69-d22d-4845-aea7-cc200aec6782)

The user clicks the **Renew Items** button to switch to the renewals screen:


![image](media://735c80d2-3af2-4b07-b2c0-426a911f583d)

> ⚠️ Note that if the system is inactive for a specified period of time, it will revert to this screen. *The period of inactivity is defined in**[System Configuration Maintenance](https://soutron.atlassian.net/wiki/spaces/HG/pages/3278908)**.*

The End User can renew items in one of two ways:

[enter or scan the barcode of the item to be renewed](#Renew_a_specific_item) if there are only one or two items to return

- [enter their surname or User ID to show all their loans](#Renew_by_entering_your_user_details)


**Renew a specific item**

The End User either scans or manually enters the barcode of the item to be renewed and clicks Search.

The renewal is confirmed as shown below: 



![image](media://318aeb2f-4576-45d9-af0d-f615b2080610)

This can be repeated for each time to be renewed, but if there are several items to renew, it is quicker to use the method below.

# Renew by entering user details

The End User enters their surname or User ID and clicks **Search**.

If a PIN number is required, a pop-up window appears:

![image](media://a58a4418-b031-4704-8d85-3046918997af)

[The End User enters the PIN number (which will have been assigned in the ](#)[User record](https://soutron.atlassian.net/wiki/spaces/HG/pages/3278781)) and clicks **OK**.

All the End User's loans are then displayed:

![image]()

The Renew or Return function is now available to select.

The screen shows the status of each item:

![image](media://240ba770-6c1b-4858-9cb1-faf80446fd56)


To clear the screen ready for the next person, the End User clicks the **Start Again** button, or the system will automatically time out and the starting screen will appear.