---
title: "Using Self Issue - Returns"
canonical: "https://support.soutron.net/space/HG/3279054/Using%20Self%20Issue%20-%20Returns"
format: markdown
---
This section describes how End Users use the Self Issue function to return items directly in the application.


> ⚠️ *Note that the Returns option is enabled in* *[System Configuration Maintenance](https://soutron.atlassian.net/wiki/spaces/HG/pages/3278908)**.*


---

The Self Issue screen displays as follows:

![image](media://5eda241b-2977-45c2-b000-f96c2281d151)

**Dynamic Image**  


The user clicks the **Return Items** button to switch to the returns screen:


![image](media://a60f909d-b694-4384-9e0d-726b59390345)


> ⚠️ Note that if the system is inactive for a specified period of time, it will revert to this screen. *The period of inactivity is defined in* *[System Configuration Maintenance](https://soutron.atlassian.net/wiki/spaces/HG/pages/3279473)**.*

The End User can return items in one of two ways:

[enter or scan the barcode of the item to be returned](#Renew_a_specific_item) if there are only one or two items to return

- [enter their surname or User ID to show all their loans](#Renew_by_entering_your_user_details)

# Return a specific item

The End User either scans or manually enters the barcode of the item to be returned and clicks **Search**.

The return is confirmed as shown below:

![image](media://b0abe24d-5186-4205-bae5-69a6a7c5fd4b)

 

This can be repeated for each time to be returned, but if there are several items to return, it is quicker to use the method below.

# Return by entering End User details

The End User enters their surname or User ID and clicks **Search**.

If a PIN number is required, a pop-up window appears;

![image](media://c3667101-23db-4cc8-8d86-6eb158962627)

**Dynamic Image**  

The End User enters the PIN number (assigned in the [User record](https://soutron.atlassian.net/wiki/spaces/HG/pages/3277972)) and clicks **OK**.


All the End User's loans are displayed:

![image](media://d0d8d962-db23-4fa8-b3f3-536c374e612f)

The End User can now renew or return any item by clicking the relevant button next to it.

The screen shows what has been done with each item:

![image](media://98520724-839b-46d9-9759-3caa9534ebd7)


To clear the screen ready for the next person, the End User clicks the **Start Again** button, or waits for it to time out.


See Also

#### OPAC

[Self Issue overview](https://soutron.atlassian.net/wiki/spaces/HG/pages/3279478)