---
title: "Claims"
canonical: "https://support.soutron.net/space/HG/3278484/Claims"
format: markdown
---
The claims process allows the claiming of both Subscription and Standard ("Book") orders when the issues/items have not been received by their expected date and they become overdue.

The claims process in Soutron can be broken down into two elements:

- [Configuration and setup](https://soutron.atlassian.net/wiki/spaces/HG/pages/3278479) - this is a one-off requirement
- [Identifying and processing claims](https://soutron.atlassian.net/wiki/spaces/HG/pages/3278133)