Announcing our New Help Desk and Customer Service Software

Soutron have recently introduced SmarterTrack help desk software to improve the way that our clients log and track support calls and emails.  This web based system provides a ticket system for all communications to Soutron’s helpdesk, which can then be tracked and managed by our technical team and the client that created the ticket.

Our clients can register and login to raise tickets, track the progress of support ticket, view past tickets and monitor all actions taken to assist with an answer/solution. If you have a quick question that doesnt warrent a ticket feel free to start a chat session.

This help desk system has been in place for a short time whilst we trial and test its effectiveness. And we would now like to invite all our customers to use it by registering their own log in details.

If oyu need any assistance please call our helpdesk directly on 01332 844032 or email helpdesk@soutron.com